退款與取消政策 / Refund and Cancellation Policy
更新日期 / Last updated: 2026-09-16
1. 首次訂閱 14 天保障 / First-subscription 14-day guarantee
首次購買 CARDAR 付費訂閱後 14 個日曆天內，你可申請該筆首次付款的全額退款，適用月繳、季繳與年繳，不要求你證明軟體故障。這是 CARDAR 額外提供的保障，不是所有 Paddle 交易一律適用的退款承諾。
Within 14 calendar days of your first CARDAR paid subscription purchase, you may request a full refund of that initial payment. This applies to monthly, quarterly and annual plans without requiring proof of a software defect. This is an additional CARDAR guarantee, not a blanket promise for all Paddle transactions.
2. 續訂與其他情況 / Renewals and other cases
續訂或首次付款超過 14 天的退款申請，會依重複扣款、未授權付款、重大服務問題等實際情況個案處理，不保證未使用期間的比例退款。若法律賦予退款或其他救濟權利，仍依該權利處理。涉及詐欺或退款濫用的申請會依 Paddle 政策與適用法律審查。
Refund requests for renewals or initial purchases older than 14 days are reviewed individually, including duplicate charges, unauthorized payments and material service problems. Prorated refunds for unused time are not guaranteed. Statutory refunds and remedies remain available. Suspected fraud or refund abuse is reviewed under Paddle's policies and applicable law.
3. 如何申請 / How to request
請寄信至 usjayjay7@gmail.com，提供訂閱信箱、付款日期與訂單／交易編號；不需提供完整卡號或安全碼。首次 14 天內申請不必提供退款理由。你也可透過 Paddle 的購買紀錄或付款支援提出申請。我們會確認資格，並就符合本保障的申請向 Paddle 請求全額退款。
Email usjayjay7@gmail.com with your subscription email, payment date and order or transaction ID. Do not send full card numbers or security codes. No reason is required for an eligible first-purchase request within 14 days. You may also contact Paddle through your purchase receipt or payment support. We verify eligibility and request a full refund from Paddle for requests covered by this guarantee.
4. 取消與退款後的存取 / Cancellation and access
請於下次扣款前，透過會員訂閱管理連結或聯絡客服取消續訂。一般取消於已付款期間結束生效，期間內仍可使用；取消本身不會自動退還已收款項。全額退款核准後，對應訂閱的付費存取會終止，並停止該訂閱後續續扣。
Cancel before the next payment through your subscription management link or by contacting support. Ordinary cancellation takes effect at the end of the paid period, with access continuing until then; cancellation alone does not refund prior charges. When a full refund is approved, paid access for that subscription ends and its future renewal charges will be stopped.
5. 退款處理與法定權利 / Processing and statutory rights
Paddle 處理付款與退款；退款依其流程退回原付款方式，實際入帳時間依付款機構而異。CARDAR 不保證固定入帳日。本政策不限制適用法律保障的撤回、瑕疵服務或其他消費者權利。
Paddle processes payments and refunds through its procedures to the original payment method. Posting time depends on the payment provider; CARDAR does not guarantee a fixed arrival date. This policy does not restrict statutory withdrawal rights, remedies for defective services or other mandatory consumer rights.
服務、帳務與個資聯絡 / Service, billing and privacy contact:
cardarsports@gmail.com